FREQUENT QUESTIONS...


DISPATCH AND POSTAGE INFORMATION CAN BE FOUND HERE

 HELP...I NEED MY ORDER URGENTLY
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'SKIP THE QUEUE' PRIORITY DISPATCH can be purchased as you check out...further details about this service can be found on the 'BEFORE YOU ORDER' page.
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STANLEY AND MAUD offer instant Gift Cards that are emailed straight after purchase.
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The 'CURATED' collection is a selection of non personalised, non made to order designs that are ready to post and are usually dispatched sooner.

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DO YOU SELL CHAINS and CHARMS INDIVIDUALLY?
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Yes of course, they can be purchased here...
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CAN I CANCEL MY ORDER?
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Orders can be cancelled within 14 days should your order not have been started, dispatched or materials purchased.
TO ARRANGE A CANCELLATION PLEASE EMAILhello@stanleyandmaud.com
Refunds will be returned to the original method of payment.
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CAN I RETURN MY ORDER?
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STANLEY AND MAUD REALLY REALLY HOPE THAT YOU LOVE YOUR ORDER but if for any reason this isn't the case refunds and exchanges are accepted within 14 days of your delivery date.

Your order must be returned unworn and in the condition/packaging in which it was received.
NON RETURNABLE designs; 
- all made to order designs*
- all personalised designs
- all earrings
- piece of the month orders
- sale/sample sale pieces
- limited edition pieces

*including those that are non personalised pieces within the CRAFTED COLLECTION as all designs within the CRAFTED COLLECTION are made to order, bespoke and commissioned to your desired size.

This does not affect your statutory rights.
- Postage is non refundable.

Any returns/refunds for orders which have received a free gift during a promotion period will be expected to return the free gift, should this not occur the gift value will be deducted from your refund.
If STANLEY AND MAUD receive a return outside of the 14 day window your return will be refused or credit will be given.
TO ARRANGE A RETURN PLEASE EMAIL
hello@stanleyandmaud.com or head to our contacts page to request a returns form.
Customers are responsible for return costs and the safety of the return, further advice is given at the bottom of the returns form.
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I'VE RECEIVED MY ORDER AND IT'S NOT WHAT I'D HOPED
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Orders are checked throughly prior to dispatch but if a mistake has been made rest assured you'll be looked after, ensuring you're as obsessed with your jewellery as I am is so important to me.
A replacement or refund will be issued should your order be found to be faulty.
Faults should be emailed within 3 working days of your delivery date.

Please kindly note that most of the SM Collection is handcrafted and made to order, signs of workmanship, process and variations including those within the personalisation method are not faults and are part of the jewellery's individual story and unique charm.

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DO YOU HAVE A SHOP?
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Your experience and story start here...
STANLEY AND MAUD are an online only business.
STANLEY AND MAUD do not sell wholesale to other retail businesses.
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DO YOU SELL GIFT CARDS?
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Gift cards are emailed straight away after purchase
You can shop them here...
Stanley and Maud do not sell postal Gift Cards.
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ITEM INFORMATION & JEWELLERY CARE
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On every design page, the details of materials and sizing are detailed, if you would like further sizing details or require a bespoke size please get in touch.

* For jewellery care click here
* For further details about our jewellery please click here
If you wish to return your jewellery for a professional polish you can find the option here
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WHAT DOES GOLD FILLED MEAN?
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"Gold filled"is a solid layer of gold (14k) permanently bonded to a base metal such as brass. It is very hard wearing and under normal wear the gold will not fade like gold plate, it is used as a more economical and cost friendly alternative to solid gold.
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WILL MY JEWELLERY BE HALLMARKED?
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STANLEY AND MAUD hallmark all designs which are not exempt, they proudly carry our Maker's Mark (SM) and the hallmark of London Goldsmith's Hall.
Hallmarking can be purchased additionally at £35 per design if not required but desired, please contact SM to enquire and arrange
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SOCIAL MEDIA + EMAIL MARKETING
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All social media and email marketing content is created by FOUNDER Charlotte Boulton.
Photographs are taken of some makes and designs during the making and finish process, if you wish not to have your design photographed an email must be sent at the time of ordering. Please don't worry images with obvious personalisations aren't shared at the time of making as not to spoil any surprises.
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IMPORTANT CONTACT DETAILS

CHARLOTTE BOULTON || brand founder
hello@stanleyandmaud.com
@stanleyandmaud on socials
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STANLEY AND MAUD
PO BOX 25
LINCOLNSHIRE
LN9 9BF
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@stanleyandmaud